Tiergarden Railing Planter

We strive to secure the lowest possible freight rate for our customers, including options like drop shipping from distributors closer to you.

Ground/Parcel
Qualifying orders ship via FedEx Ground with tracking or PRO numbers provided. Please allow 24 hours for tracking to activate.

Freight
Freight shipments are for larger or heavier items and are securely palletized. They require a loading dock, forklift, or similar equipment for unloading at the delivery site.

Transit
While carriers typically provide reliable transit times, occasional variations may occur due to factors like order volume and weather.

Paperwork/Tracking
A Bill of Lading (BOL) is a detailed list of goods for carrier consignment. It’s issued by the carrier and provided to you upon delivery. BOL tracking numbers (PRO numbers) are generated when the carrier picks up the order but may take up to 24 hours to be trackable.

Delivery
Freight orders are typically delivered to a commercial address. Residential freight deliveries are subject to a surcharge and require liftgate service. Carriers are not movers and will not assist in the delivery.

Additional services include a fee:
Liftgate: A liftgate allows freight to be lowered to the ground from the truck’s tailgate and is considered a special service.
Appointment: Most carriers offer a window for delivery that may be up to 4 hours.

Our planters feature automotive paint with UV resistance, ideal for extreme conditions. However, avoid storing them in wet or steamy conditions, as it may damage the finish. Normal use with immediate water drainage after installation is harmless.

Jay Scotts Fiberglass Planters require minimal maintenance. Both glossy and matte finishes can be cleaned with standard household cleaning products, such as dishwashing soap. Avoid solutions with bleach, power washing, steel wool, or abrasives that may scratch your planter. For glossy finishes, an annual polish with automotive or marine wax enhances the look and provides extra protection, especially in extreme weather.

We do not recommend wax for matte finishes unless it’s specifically formulated. Maintenance Minor scuffs and scratches on glossy finishes can often be buffed out. We offer touch-up paint kits for nicks and scratches.